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Despite our efforts jest to mediate, the casino had not initially responded to the complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his partner had her own account in the casino. Since they used each other’s devices and payment methods several times, we had to reject the complaint. The player from Greece had requested a withdrawal prior owo submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least 14 days before submitting a complaint.
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After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable to investigate further and had to reject the complaint due jest to the player’s lack of response jest to our inquiries. The player from Austria had won setka thousand euros and successfully withdrew the first 4 thousand euros.
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The player from Japan had deposited crypto ETH into his Vave account, but it hadn’t been credited due to alleged issues at the payment center. The player struggles jest to withdraw his money as the payment is keep getting rejected. The player from Austria has been waiting for a withdrawal for less than two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Malaysia is experiencing difficulties withdrawing his winnings due to ongoing verification.
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