How to Cancel an Order:
For canceled orders, we only accept cancellations when the order is still in the processing state. Once the order is packed or/and shipped, the order will not be processed under any cancellation request but under our 14 Days Return Policy.
**Order cancellation must be submitted via submitting a cancellation ticket, requesting a cancellation with the use of any other forms of contact, i.e. Email will not be accepted.
About our 14 Days Return Policy:
In case you change your mind and would like to return the item to us under our 14 Days Return Policy, you are strongly advised to use a trackable shipping service to have the parcel returned to avoid any loss or dispute.
If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, Excel Sporting Goods will arrange a courier pick-up service for you to return the item to us.
To request a return, please visit the page: “RMA (Return Material Arrangement)”, fill in the form, and submit it.
*The customer is fully responsible for the return of any item during transit. Excel Sporting Goods will not be liable for any return shipments that have been lost or damaged during transit.
Whether you return the item without any reason, it should meet the below conditions:
– The item is bought from Excel Sporting Goods
– You have submitted the return request (RMA ticket) within 14 calendar days of receiving the item
– You have received our authorization for your request.
– The item is returned with a copy of your receipt/invoice.
– The item is returned with the original packaging, in the condition as how you received it (including all accessories, all materials, price taps, gift, etc.)
– The item is returned to Excel Sporting Goods within 14 calendar days after your return request is authorized.
**Due to Health and Hygiene issues, personal and health care products (shavers, facial massagers, etc.), headphones and earphones are excluded from our 14 days Return Policy.
About Refund:
Upon receiving your returned parcel, Excel Sporting Goods will issue a refund within 14 business days.
A refund will be credited to the payment method used to place your order. When the refund is issued, you will receive a refund notification email.
A full refund or replacement can be issued, subject to the below conditions:
– The item is bought from Excel Sporting Goods.
– You have submitted the return request via RMA ticket.
– You have received our authorization for your request.
– You have returned your item with a copy of your receipt/invoice.
– You have returned your item with the original packaging and in the condition as how you received it(including all accessories, all materials, price taps, gift, etc.)
– The item is returned within 14 days after the request is authorized.
– The return reason(s) is/are due to Excel Sporting Goods-related issues
Further Notes on the Return Policy:
– You must take reasonable care of the items, accessories, and manufacturer’s packaging when returning them, to ensure that they are in the original and undamaged condition.
– We reserve the right to refuse a return and also deem an item to have been mishandled.
– If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.
– Unfortunately, as no insurance will be applied, we are not responsible for any physical loss or damage to the merchandise during the return transit. If preferred, you could send the item back to our USA warehouse with insured postage at your own cost.
– Due to the nature of Liquid Crystal Displays (LCDs) we only offer returns if:
- Five or more dead/bright pixels are visible in any position
- 3 or more dead/bright pixels are visible within 3mm of one another
– If your parcel is missing an item or accessories, we will resend you the missing item(s) after investigating with the courier.
